This document sets out the operational standards, conduct expectations, and mutual obligations that govern how Britannic Security works with every client, partner, and member of staff.
Section 01
Introduction & Scope
This Company and Client Policy document governs the operational relationship between Britannic Security (trading name of Ardous Facilities Limited, Company No. 14308915) and any individual, organisation or business that engages our services or visits our website and premises.
Britannic Security is committed to delivering professional, ethical, and high-quality security and facilities management services across the United Kingdom. This policy document defines the standards we hold ourselves to, the expectations we have of our clients, and the protections we extend to all parties in every engagement.
This policy applies to all contracts for manned guarding, K9 dog handler services, mobile patrol, event security, CCTV monitoring and facilities management. It applies UK-wide across all client sites and jurisdictions where Britannic Security operates.
Important: This document is a statement of operational and conduct policy. It does not replace or override the specific terms set out in any signed contract or service level agreement. Where a conflict exists between this policy and a signed contract, the contract prevails.
Section 02
Our Service Standards
Britannic Security commits to delivering every engagement in line with the standards required by our SIA Approved Contractor accreditation, our ISO certifications, and the contractual obligations agreed at the point of sale.
Response and Deployment
All deployed security officers hold a current, valid SIA licence for the activity they are performing, verified before every deployment.
Officers are uniformed, identifiable, and carry proof of their SIA licence at all times while on duty.
Where agreed in the service contract, incident response times are monitored, tracked, and reported to the client.
Mobile patrol services are GPS-logged and reporting is available to the client upon request.
Our control room operates 24 hours a day, 365 days a year. Calls are answered, escalated and actioned within agreed service level timeframes.
Vetting and Screening
All security personnel undergo BS7858 enhanced background screening covering employment history, identity verification, and criminal record checks.
Vetting is renewed according to SIA and internal requirements. Any officer whose vetting status changes is removed from client deployments immediately.
K9 handler teams are assessed against NASDU national standards and dogs are certified as trained and fit for purpose.
Reporting
Incident reports are completed in real time and provided to clients within the contractually agreed timeframe.
Daily and weekly operational reports are available to contracted clients upon request.
All incidents that require police involvement are reported and documented with full cooperation with law enforcement authorities.
Section 03
Client Obligations
A successful security partnership requires cooperation from both parties. The following obligations apply to all clients upon engagement of Britannic Security services.
Site Access and Information: Clients must provide accurate site information, including hazard assessments, access requirements, emergency contact details, and any known risks present at the site before deployment commences.
Safe Working Environment: Clients are responsible for ensuring their premises meet all applicable health and safety regulations. Where deficiencies are identified by Britannic Security officers, they will be reported to the client in writing.
Respect for Personnel: All Britannic Security staff on client premises must be treated with dignity and respect. Abusive, threatening, or discriminatory conduct toward our staff is grounds for immediate suspension of services.
Contractual Notice: Clients must provide the notice period specified in the contract before requesting material changes to service scope, site locations, or personnel requirements.
Payment: Invoices are payable within the terms set out in the contract. Britannic Security reserves the right to suspend services where accounts are materially overdue and a resolution has not been agreed.
Accurate Reporting: Clients must report any known incidents, threats, or relevant information to Britannic Security promptly so that appropriate protective measures can be taken.
Section 04
Officer Conduct Standards
Every Britannic Security officer represents the company and, by extension, our clients. The standards below are non-negotiable and form part of every officer's conditions of employment.
Conduct At All Times
Officers must remain professional, alert, and conduct themselves with courtesy at all times while on duty.
Use of mobile phones for personal calls, social media, or non-work-related activity during active duty is prohibited.
Officers must not consume alcohol or prohibited substances before or during any shift.
Uniform standards are mandatory. Officers must be presentable, correctly uniformed, and wearing visible identification at all times.
Any use of force must be proportionate, necessary, and comply with UK law. All use-of-force incidents must be reported immediately.
Officers must follow client site rules and health and safety requirements in addition to Britannic Security policies.
Disciplinary Framework
Conduct failures are investigated promptly. Where substantiated, they are addressed through Britannic Security's formal disciplinary process, which complies with ACAS guidelines and UK employment law. Clients who raise a conduct concern will be kept informed of the outcome where permissible under employment law obligations.
Section 05
Health & Safety Policy
Britannic Security holds ISO 45001 certification for occupational health and safety management. This policy sets out our commitment, responsibilities, and procedures for ensuring the health, safety, and welfare of our staff, clients, and members of the public affected by our operations.
Statement of Intent: It is the policy of Ardous Facilities Limited to ensure, so far as is reasonably practicable, the health, safety and welfare of all employees, contracted staff, and all persons who may be affected by our operations. Senior management accepts overall responsibility for health and safety performance across all activities.
Responsibilities
Senior Management is responsible for setting the health and safety policy, allocating adequate resources, and reviewing performance annually against measurable objectives.
Operations Managers are responsible for ensuring site-specific risk assessments are conducted, that adequate controls are in place, and that all deployed officers receive appropriate H&S briefings prior to commencing duties.
All Officers and Staff are responsible for taking reasonable care of their own health and safety and that of others, reporting hazards and near misses promptly, and cooperating with management on all safety matters.
Risk Assessment and Site Safety
All deployments are preceded by a site-specific risk assessment conducted in accordance with the Management of Health and Safety at Work Regulations 1999.
Where client premises present identified hazards, Britannic Security will formally communicate these to the client and, where required, refuse deployment until appropriate controls are in place.
Dynamic risk assessment is a core skill for all operational staff. Officers are trained and expected to reassess risk as conditions change during any given shift.
Lone Working
Lone working protocols are mandatory for all officers operating independently. This includes scheduled welfare check-in systems and the provision of personal duress alarms where risk assessment identifies a requirement.
Officers who cannot be reached during a scheduled check-in will trigger an immediate escalation procedure through our 24-hour control room.
Training and Competence
All officers receive induction training covering health and safety fundamentals, emergency procedures, manual handling, and conflict management before their first deployment.
Officers are trained in first aid to a level appropriate for their role. First aid provision at a client site is agreed as part of the service contract.
Role-specific training records are maintained for every member of staff and are available for inspection upon request by the client or a relevant enforcement authority.
Incident Reporting
Any workplace accident, injury, dangerous occurrence, or near miss involving Britannic Security staff is investigated, recorded, and reviewed to prevent recurrence.
Reportable incidents are submitted to the Health and Safety Executive in accordance with RIDDOR 2013 obligations. Clients are informed of any reportable incident occurring on their site.
K9 Handler and Animal Welfare
K9 handler welfare and canine welfare are actively monitored. Dogs are assessed as fit for purpose before every deployment and are not deployed in conditions that are unsafe or that would contravene the Animal Welfare Act 2006.
All K9 deployments are conducted in accordance with NASDU standards. Handler-to-dog working hours are managed to prevent fatigue in both the handler and the animal.
Section 06
Complaints & Escalation Policy
Britannic Security operates a formal complaints process. We take all feedback seriously and commit to responding to every complaint fairly, promptly, and transparently.
All complaints must be submitted in writing to be formally logged and progressed.
Complaints are acknowledged within 2 working days and investigated within 10 working days. Complex matters may take longer, in which case the client is kept informed.
Escalation
If a complaint is not resolved to the client's satisfaction at account manager level, it may be escalated in writing to Britannic Security senior management at the registered address: 302-304 Thornton Road, Croydon, London, CR0 3EU.
Britannic Security is registered with the Information Commissioner's Office (ICO) and processes all data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
All client information, site details, personnel records and incident data are treated as strictly confidential and are not shared with third parties without client consent, except where required by law.
Officers and staff sign confidentiality agreements as part of their employment. Breach of confidentiality is treated as a serious disciplinary matter.
CCTV footage captured as part of a service engagement is retained, shared, and disposed of in accordance with ICO guidance and the client's site-specific data retention policy.
Clients may request details of what data Britannic Security holds about them by emailing info@britannicfm.com.
For full details of how we collect, use and protect personal data, please refer to our Privacy Policy.
Section 08
Environmental & Sustainability Policy
Britannic Security holds ISO 14001 Environmental Management certification. We are committed to reducing the environmental impact of our operations and supporting our clients' sustainability commitments.
Our vehicle patrol fleet is managed to minimise unnecessary mileage and fuel consumption. Fleet electrification is part of our rolling operational improvement plan.
Paper-based processes are minimised. Incident reporting, scheduling, and documentation are conducted digitally wherever possible.
Waste generated during our operations is disposed of responsibly and in compliance with applicable environmental regulations.
We regularly review and seek to reduce our carbon footprint across all areas of the business as part of our ISO 14001 continual improvement obligations.
Section 09
Equality, Diversity & Inclusion
Britannic Security is an equal opportunities employer and service provider. We do not discriminate on any grounds protected under the Equality Act 2010.
Recruitment, deployment, and promotion decisions are made solely on the basis of skills, experience, and suitability for the role.
Our workforce reflects the diversity of the communities we serve. We actively encourage applications from underrepresented groups.
Any form of harassment, discrimination, bullying, or victimisation within our operations or at client sites is treated as a serious misconduct matter and investigated accordingly.
We provide reasonable adjustments for staff and clients where required, in compliance with the Equality Act.
Section 10
Policy Amendments & Review
This policy is reviewed annually and whenever material changes occur in legislation, accreditation requirements, or our operations. The current version is always available on our website.
Clients will be notified of material changes to this policy by email. Continued use of Britannic Security services following such notification constitutes acceptance of the updated policy.
Company: Ardous Facilities Limited
Trading As: Britannic Security & Facilities Management
Company No.: 14308915
Registered Address: 302-304 Thornton Road, Croydon, London, CR0 3EU
Version: 2.2 · Effective: January 2026 · Last Updated: May 2026 · Next Review: January 2027
Section 11
Modern Slavery & Human Trafficking Policy
Ardous Facilities Limited (trading as Britannic Security) is committed to preventing modern slavery and human trafficking in all its forms within our business and supply chain, in the spirit of the Modern Slavery Act 2015.
Our Commitment: Britannic Security has a zero-tolerance policy toward any form of modern slavery. We are committed to acting ethically and transparently in all our business relationships, and to implementing effective measures to ensure modern slavery is not present in our operations or supply chains.
Our Business and Supply Chains
Britannic Security directly employs and contracts its security and facilities management personnel operating across client sites throughout the United Kingdom.
Our supply chains include uniform and equipment suppliers, vehicle and fleet providers, training bodies, and subcontracted specialist services. We assess these relationships for modern slavery risk as part of our procurement process.
Due Diligence and Recruitment Practices
All personnel are subject to BS7858 enhanced background screening, including identity verification, employment history checks, and right-to-work verification.
All staff are paid at or above the National Living Wage. Pay slips are issued, and payments are made directly to the individual's nominated bank account.
We do not require employees or subcontractors to pay recruitment fees or hold their identity documents. All personnel retain their own passports, licences, and personal documents at all times.
Workers are free to leave their employment in accordance with the contractual notice period. No worker is subject to debt bondage, threats, or coercion of any kind.
Training and Reporting Concerns
Management and operational staff receive training on identifying and responding to signs of modern slavery and human trafficking, including awareness of indicators in both colleagues and members of the public encountered during deployments.
Officers are trained on the National Referral Mechanism (NRM) and know how to report suspected cases of modern slavery to the relevant authorities.